I read with interest the article “Board changes cut-off policy to 28 degrees,” (Saturday, Jan. 1, 2020).

Apparently, there is no policy regarding the age or health condition of the residents inside these homes. I know this because I observed such a cut-off on Monday, Dec. 23.

The last day to pay their bill was Sunday, Dec. 22.

The residents of this home are an 85-year-old with Alzheimer’s and her caregiver son.

They cannot afford a badly needed replacement unit, so try to survive paying the cost of an old, inefficient unit.

The power company was closed Tuesday and Wednesday for the holidays and the Mom’s $209 check, which usually comes on Wednesday, would not arrive until Thursday.

With $127 in the bank, they could not have paid the bill until Thursday.

I can’t help but wonder how many more cutoffs were carried out that Monday.

Maybe a customer’s circumstances need to be considered. Find out when they can pay – if not the whole amount – at least a portion, to give them a few days.

I wonder how many more people feel as I do – that a disabled, elderly person should never, and I mean never, have to suffer in a cold, dark house because they can’t pay a cold winter’s power bill.

Shirley Gullion

Fourth Avenue

Arab, AL

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